Audio-book Troubleshooting

Having troubles accessing your files? No worries! Below are quick troubleshooting documents to assist you.

Should you have any questions or concerns outside of your troubleshooting efforts please email customer service for a speedy resolution.

APPLE TROUBLESHOOTING

How can I access my audio-book?

The chapters of my book aren’t in order, what should I do?

*We recommend using MP3 Audio Book Player for iOS after downloading the Audio Book link from your email order receipt for chronological order.

*Please note, the audio book zip file that is provided via email upon receipt will download in chronological order when placed on a desktop or laptop device as well.

ANDROID TROUBLESHOOTING

How can I access my audio-book?

The chapters of my book aren’t in order, what should I do?

*Please note, the audio book zip file that is provided via email upon receipt will download in chronological order when placed on a desktop or laptop device as well.